DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SERVICE VISIT

These people do not care about you, your safety, or your car. They want your money and will be completely fine with screwing you over to get it. The full story is below but the tldr is they charged me n car. They want your money and will be completely fine with screwing you over to get it. The full story is below but the tldr is they charged me nearly $900 to fix my car and returned it to me without fixing the problem, causing it to break down on the highway, and then wanted another $1,300 to fix it.I took my car in on a Monday afternoon for slipping and juttering. On Tuesday they call and say they can fix it and do some routine maintenance for a little under $900. It's expensive, but I believe in keeping up with my car's maintenance for my safety, and I've been coming here for years so I thought I could trust them. That was my first mistake. I scrape the money together and tell them to go ahead. On Wednesday morning I pick up my car, they say they test drove it and everything is fine. Great! I drive it home. On the way to work Thursday, the juttering starts again. Well, I can't afford to miss work today and I have a Dr appointment after work, so I hope that it will last until after so I can take it back in.It did not last that long. On the way to this appointment my car breaks down ON 26 W. I nearly get into a very serious accident and barely avoid getting slammed into by a commercial vehicle. At this point I'm a little shook up, so I call the service department back and tell them what's happening. The service rep is condescending and heavily implies that this is my fault because I haven't kept up with the service (I have, and I have the records to prove it). He then says it's likely the transmission fluid as it looked really bad a few days ago. I ask, you mean the transmission fluid I just paid you guys to replace? He responds that they actually only replaced 1/3 of it. They never told me that. By the time my husband comes to pick me up from the side of the highway, I'm very shaken up. My husband calls the service department to complain to them that the service rep was rude and unprofessional. The rep calls MY HUSBAND back to apologize to HIM for his treatment of me. I never received an apology. To be honest, I think that's strange, but in itself not worth a 1 star review. But then he tells my husband that he didn't want to tell me this, but he thinks my transmission is dying. He didn't want to tell me... the owner of the car and the one paying for repairs? I wonder what else they didn't tell me.Friday rolls around, and they call saying they had to search some special message boards for the solution, but they want to replace the fuel injectors and it'll be just under $1,300. I ask what happened to the $900 I gave them last time that they said fixed the issue but didn't? They dodge around the question. Finally I tell them I don't have another $1,300. Their solution is to tell me that this is their special discounted price and they're trying to help me out here and do me a favor. At this point, I'm seeing so many red flags that I just pay out of pocket to have it towed to another repair shop. I so wish I'd gone there first. Brett fixed my car for less than $500 for the exact same repair the dealership wanted to do. He seriously saved me.After all this, I went and spoke with the manager. He offered me a refund of $150 after returning an unsafe car to me, risking my life, a service rep witholding information and berating me over the phone, charging me almost $900, asking for another $1,300, and putting me under serious financial strain.I'll say it again- these people don't care about you, your car, or your safety. They want your money and they will withhold information and screw you over to get it. Go literally anywhere else. More

Jun 18, 2024 -

SALES VISIT - NEW

I went back to Hendrick Honda after a disappointing experience about 4/years ago because I was in the market again for a Honda CRV. A salesperson by the name of Bria approached me and greeted me. I experience about 4/years ago because I was in the market again for a Honda CRV. A salesperson by the name of Bria approached me and greeted me. I explained to her what I was looking for and she started immediately - patiently - working with me until I was comfortable with the car and financials of the car I was leasing. I cannot be more grateful to Bria as well as all the staff members who helped me at Hendrick Honda..Elizabeth Niemeyer More

May 31, 2024 -

SERVICE VISIT

This Dealership always exceeds my expectations. It started with the team who helped me purchase my Honda Fit and has extended to all the other departments I have had the grand opportunity to work w It started with the team who helped me purchase my Honda Fit and has extended to all the other departments I have had the grand opportunity to work with at this dealership. I only have my oil changed and my Fit serviced at this dealership because of their excellence of customer service, care, workmanship they express when servicing my car. IF I have any questions concerning my car and I call, I always experience the amazing knowledge they have and any suggestions they offer to my queries. As a result of All at this dealership, members of my family and friends have also purchased and leased vehicles and they like I have always had their expectations exceeded. Anyone who wants to purchase a vehicle, become part of a family and have their expectations exceeded I absolutely and highly recommend Hendrick Honda of Charleston. More

May 07, 2024 -

SALES VISIT - USED

Michelle Wise made what is usually a stressful process so smooth!! Very knowledgeable, patient and non-pushy. smooth!! Very knowledgeable, patient and non-pushy. More

May 02, 2024 -

SERVICE VISIT

Friendly staff and great service made my experience seamless and easy! The sales and service department are exceptional!! seamless and easy! The sales and service department are exceptional!! More

May 02, 2024 -

SALES VISIT - NEW

I was in desperate need of a sweet new ride and Matthew Jennings and Shane underwood help me put me with a new car with a reasonable payment. I would definitely recommend this dealership!!! Jennings and Shane underwood help me put me with a new car with a reasonable payment. I would definitely recommend this dealership!!! More

May 02, 2024 -

SERVICE VISIT

Excellent service all around! From Sales to Service everyone I have dealt with at this location has been extremely helpful! From Sales to Service everyone I have dealt with at this location has been extremely helpful! More

May 02, 2024 -

SALES VISIT - NEW

I was on Vacation from New york and my car unfortunately blew a head gasket, Everyone in the service department was very pleasant to deal with throughout this headache. Kevin Parker from sales was a blessin blew a head gasket, Everyone in the service department was very pleasant to deal with throughout this headache. Kevin Parker from sales was a blessing and put me in a brand new Hybrid accord at the right price. More

May 02, 2024 -

SALES VISIT - NEW

We were visiting on vacation and left with a brand new CR-V! Derek was great and we couldn't be happier. Go see Derek at Hendrick Honda! CR-V! Derek was great and we couldn't be happier. Go see Derek at Hendrick Honda! More

Apr 09, 2024 -

SALES VISIT - NEW

Hendrick Honda of Charleston provides not only the best buying experience but also the best ownership experience! Sales and service are top notch! buying experience but also the best ownership experience! Sales and service are top notch! More

Mar 19, 2024 -