Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in New York City come from postal codes 10118, 10021, 10023, 10004, 10003, 10013, 10001 and 10011.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 266,820 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Spectrum
Spectrum is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:The Bronx, New York City, Queens, Brooklyn, Clifton, Staten Island, East Newark, Hackensack, Fort Lee, West New York, Kearny, Wallington, Irvington, North Bergen and Rutherford.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | Internet | |
| The Bronx | Internet | |
| New York City | Internet | |
| New York City | Total Blackout | |
| Queens | TV | |
| New York City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Orlando Diaz (@OrlandOlikeWHOA) reported fromManhattan, New York
@GypsyRN212 @GetSpectrum I was actually thinking of changing my service to spectrum cause their also my cable provider. Think I’ll hold off. Update us on how it went
- Cesar Razuri (@CeaseTheDay) reported fromManhattan, New York
Another Friday, another UWS @Ask_Spectrum outage... oh, how I miss my Verizon FiOS days 😓
- Karla Fisk (@KarlaFisk) reported fromManhattan, New York
@TheJoeKonig Nope.And thanks for this. I think maybe it’s time to cancel our spectrum subscription. @ny1 @GetSpectrum out of my life.
- DFL Deportes (@boxcars6_6) reported fromManhattan, New York
@Ask_Spectrum No I don’t trust you with my identity. You’re going to open up another account in my name. I’m canceling my horrible spectrum account
- Nico Amatullo (@NicoAmatullo) reported fromManhattan, New York
@Ask_Spectrum is there a internet service outage / work being done in NYC (Manhattan) ? Thanks
- Joseph T. Smith (@official_jsmith) reported fromManhattan, New York
I have been waiting for my refund from @Ask_Spectrum for well over a month. Service was disconnected and I switched to Fios in August. I’ve called various times. I’ve been given various answers and explanations. Now the refund was sent to the wrong address…
- DFL Deportes (@boxcars6_6) reported fromManhattan, New York
@GetSpectrum your phone bots are insane. I’m getting harassed even though I’ve paid my bill. You might have the worst customer service of any company in the country
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@GetSpectrum @Ask_Spectrum THIS IS THE 5th BUSINESS DAY IN A ROW THAT THE INTERNET HAS GONE DOWN AROUND THE SAME TIME EVERY TIME - THESE ARE CLEARLY PLANNED OUTAGES THAT YOU NEGLECTED TO TELL YOUR CUSTOMERS ABOUT
- Dobby Styles (@DobbyStyles) reported fromQueens, New York
I left Bum *** Verizon cable. Them folks are the Worst. Pricing,Service and everything. THEY SUCKI’m glad I went back to @GetSpectrum I really missed @NY1 being honest.
- Elizabeth Caputo (@elizabethcaputo) reported fromManhattan, New York
Hi @GetSpectrum - your outage along Columbus Ave for past day impacts hundreds of residents, workers, merchants who can’t do their jobs - plus Halloween/Marathon visitors who want to support local biz here today but can’t. Please fix it.
- Suzanne Jacobson (@sjacobny) reported fromManhattan, New York
@LGrant_Foster @Ask_Spectrum Service restored but no promised call from @Spectrum
- JJ Devaney (@JJDevaney) reported fromBrooklyn, New York
How long is this internet outage in Brooklyn going to last? @Ask_Spectrum
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@Ask_Spectrum It just says we are in an outage area and services should be restored by 1pm - is there something you can do with just my specific service?
- AVIRAJ (@aviraj111) reported fromManhattan, New York
@VerizonSupport I gave a shout for long. Finally switched to @GetSpectrum and got the internet in less a few hours. Hope your team improves on customer care.
- David Clarke (@WriterClarke) reported fromBrooklyn, New York
@NPadillaNYC @GetSpectrum I had a similar problem with Optimum. Now I have 5G Home Internet from Verizon. FiOS remains the best internet I’ve had in recent years, but since I can’t get it in my apartment, I’m doing fairly well with this cellular internet from Verizon.
- Kenny “Hunt for #RedOctober” Gold ⚾️ 🔥 🚀 (@KRG) reported fromManhattan, New York
@Ask_Spectrum is there an internet outage in 10024?
- Lindsay Grant Foster (@LGrant_Foster) reported fromManhattan, New York
@Ask_Spectrum last update on the internet outage on the UWS was before 2AM. Is there a new estimate please?
- AVIRAJ (@aviraj111) reported fromManhattan, New York
@VerizonSupport I gave a shout for long. Finally switched to @GetSpectrum and got the internet in less than a few hours. Hope your team improves on customer care.
- Tameka Gordon (@tamekag1) reported fromQueens, New York
@Ask_Spectrum still broken on my Roku Tv
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@Ask_Spectrum my bill better be prorated this month. This is 4 business days in a ROW why are shelling out all this money for spotty service @DiveBarDana
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Joel (@siscoster) reported
@Ask_Spectrum @GetSpectrum I requested 34 days ago for your overhead service lines located in an abandoned utility easem*nt to be moved to a new one and nothing has happened. I keep being told it’s in the legal teams hands. I need this moved so I can start building my new home
- reset (@Theonlybigpp) reported
@Ask_Spectrum @Disney1Fan I’m in central Florida as well. Internet has been terrible today. Weird
- Gerald Tracy (@GTracySA) reported
So now, they're wanting me to pay an outrageous (again raising) for about 1.5 days of Internet service. I'm annoyed because - I never missed a bill @GetSpectrum and all you and @Ask_Spectrum can say is 'well, you're no longer with us, so you owe us the full bill'
- The Drummey (@TheDrummey) reported
@Ask_Spectrum on hour 8+ of no internet today with still no estimated time of repair. If I lose another day of work tomorrow, I’m cutting my service.
- Gerald Tracy (@GTracySA) reported
Background: Never missed a bill, so don't try pushing this on me. This is on you, for not being willing to fix an issue, putting me and likely others off and just saying "give us money for something you could not use."Fix this @GetSpectrum @Ask_Spectrum #SpectrumDoesNotCare
- Emily Scholler (@elf2384) reported
@Ask_Spectrum I’ll just call customer service again in the morning. Last tech said it was a “hub” issue nothing he could fix. But since it only works maybe 50% of the time at most I shouldn’t be billed for full service. Been using our data from @ATT & considering switching to their service.
- Stabbed_Salad (@Stabbed_Salad) reported
@GetSpectrum @TENETFilm Charging 70 bucks a month and then giving no internet or being down every other day is not what a good company would do.
- Emily Scholler (@elf2384) reported
Why am I paying @GetSpectrum for internet that never works 😡 goes out at least 6 times an hour & techs can’t fix it saying it’s on a “watch list” for now with nothing they can do?!? #fedup
- Carolini (@Carolini__Mlndz) reported
@Ask_Spectrum Why? Are you guys fixing just my internet? Are you guys not reading the other tweets? Brandon, Tampa, Central Florida are having problems with THE INTERNET and I'm pretty sure you guys are going insane with the calls too. FIX THE PROBLEM and work to make spectrum a good company
- Keaton Tracey (@Keeeetwann) reported
@Ask_Spectrum can’t wait for Thursday when we can finally get rid of your guys HORRIBLE service :) every single day their is an hour outage at random times. No point in giving a company money if they can’t do their one job.Everyone should switch out of this service or never start
